Refund Policy

Your 14-day statutory right

If you're purchasing as a consumer, you may have a legal right to withdraw from your purchase within 14 days and receive a full refund — this comes from consumer protection law in a number of countries (including the EU and UK), not from us. Like most digital subscription services, this right is typically waived once you've started using the Premium features you paid for within that window, since digital content is treated as "delivered" the moment you can access it. Every request is still reviewed case-by-case.

Chessora's refund practice

Here's what we support for Chessora Premium requests submitted within 14 days of the charge:

Every request is still reviewed individually, and submitting one within 14 days doesn't guarantee a specific outcome — it just tells you what we typically support. Requests made after 14 days are handled at our discretion.

How to request one

Email hello.chessora@gmail.com with the account details (email or username) you purchased with, and your transaction ID from the receipt you were emailed at checkout.

Approved refunds are returned to your original payment method, typically within 14 days of approval.

Cancelling instead of refunding

Outside the refund window, or if a refund isn't the right fit, you can cancel your subscription any time from Manage Subscription. Cancelling stops future renewals — it takes effect at the end of your current billing period, and you keep Premium access until then.

Contact

Any question about a purchase, billing, or this policy can go to hello.chessora@gmail.com.